IT Department: Better monitoring of Taxpayer Email’s

There is another directive to enhance taxpayer services, the IT department asked its customer care centers to manage the email based complaints efficiently and send them to tax officers.

India’s Finance Minister Arun Jaitely brought out two taxpayer friendly initiatives which envisage the resolution of complaints on email and easy process to get a PAN card.

Aayakar Sampark kendras (ASK) will forward emails to range in-charge who will subsequently send to jurisdictional Assessing Officers (AOs) henceforth.

The region heads will be responsible for monitoring the emails.

The ASKs or the I-T customer care centres, are meant to answer queries related to the status of Permanent Account Number and Tax deduction Account Number applications, procedure of filing of Income Tax and Wealth Tax returns, refund related grievances and for redressal of other general queries over phone calls or email.

[ Other people are reading: Tax Exemptions for Yoga Gurus]

The taxpayer will also get notifications about processing of his requests and he may do further correspondence with the concerned officer.

Finance Minister inaugurated e-sahyog initiative yesterday is aimed at reducing compliance cost.
It will help in matching the difference in returns of taxpayers whose returns have not been selected for scrutiny. Taxpayers do not need to appear before tax authorities.

In the pilot project, 91,000 tax payers have been identified. They will be notified by SMS and email about the mismatch and then they will have to log in to e-filing portal of the tax department to see the mismatch.

[Other people are reading: Range Concept: Accurate Calculations]

It is very necessary to file e-returns accurately and with in time limit. It is always a good option to consult a tax consultant before filing e-returns. You can save a lot of money in this process. Chartered accountant can assist you in filing e-returns.